Understanding Quality of Products from Customers’ Attitude Using Advanced Machine Learning Methods

نویسندگان

چکیده

The trend of E-commerce and online shopping is increasing rapidly. However, it difficult to know about the quality items from pictures videos available on stores. Therefore, stores independent products reviews sites share user for ease buyers find out best products. proposed work measuring detecting product based consumers’ attitude in reviews. Predicting a customers’ challenging novel research area. Natural Language Processing machine learning methods are popularly employed identify customer Most existing review system has been done using traditional sentiment analysis opinion mining. Going beyond constraints sentiment, such as deeper description input text, made possible by utilizing appraisal categories. main focus this study exploiting subcategory framework order predict product. This paper presents product-based classification model (named QLeBERT) combining product-related lexicon, N-grams, Bidirectional Encoder Representations Transformers (BERT), Long Short Term Memory (BiLSTM). In model, BERT generate vectors words part contribution preparation lexicon dictionary an automatically labelling data accordingly before them training BiLSTM model. evaluated Amazon dataset. QLeBERT outperforms state-of-the-art models achieving F1macro score 0.91 binary classification.

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ژورنال

عنوان ژورنال: Computers

سال: 2023

ISSN: ['2073-431X']

DOI: https://doi.org/10.3390/computers12030049